Shipping policy

Shipping Policy – PetNova

At PetNova, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, and related information.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed on the next working day.

  • During peak seasons, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Estimated delivery times:

    • Standard Shipping: 3–7 business days

    • Express Shipping: 1–3 business days (available in selected areas)

  • Delivery times may vary depending on your location and courier services.

3. Shipping Locations

  • We currently ship nationwide.

  • For international shipping inquiries, please contact our support team before placing your order.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

  • You can track your order using the provided tracking number through our courier partner’s website.

5. Delays & Issues

  • While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, courier disruptions, or high demand.

  • PetNova is not responsible for delays caused by third-party courier services, but we will assist you in resolving any issues.

6. Incorrect Address

  • Please ensure that your shipping address is accurate at checkout.

  • PetNova is not responsible for orders delivered to incorrect addresses provided by customers.

7. Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

  • We will investigate and arrange a replacement or refund where applicable.

8. Contact Us
If you have any questions regarding shipping, feel free to reach out to our customer support team at:

  • Email: petnovashopping@gmail.com

Thank you for shopping with PetNova. We appreciate your trust and strive to provide the best service for you and your pets.